| Please choose carefully - goods are only accepted for return if they are faulty, damaged, or do not match the description we have online. If they are the wrong size please read the next section.
FAULTY OR DAMAGED GOODS
Call Customer Service and you will be issued with a Return Authorisation No (RA#). Please make sure the return quotes the RA# on the outside, and include the packing slip we send to you if possible. Send the return to PO Box 7412, Alexandria NSW 2015 AUSTRALIA. The goods must be returned within 2 weeks of receiving the RA# - unworn and unwashed. If the goods are worn or washed the return will not be accepted. It is your choice to receive a credit to your original method of payment or a replacement item. If it is a faulty item we will reimburse you for the cost of regular shipping. We will not reimburse for express shipping or the original shipping cost. Refunds and exchanges are processed within 24 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated.
SIZE OR COLOUR EXCHANGE?
If you would like to exchange a colour or style, please follow the same instructions as above indicating your requirements, including a $14.50 fee (credit card, money order) for re-delivery. |
